Terms and Conditions for Carpet, Upholstery, and Hard Floor Cleaning Services
- Introduction
These terms and conditions outline the rules and regulations for the use of our carpet, upholstery, and hard floor cleaning services. By booking our services, you agree to comply with and be bound by these terms.
- Services Provided
We offer professional cleaning services, including but not limited to:
– Carpet cleaning
– Upholstery cleaning
– Hard floor cleaning
– Stain removal
– Deep cleaning
– Odour removal
- Booking and Confirmation
– Bookings can be made via our website, phone, or email.
– Confirmation of the booking will be sent via email or SMS.
- Pricing and Payment
– All prices are quoted at the time of booking.
– Payment is due upon completion of the service unless otherwise agreed in writing.
– Invoices not paid within the agreed terms will incur a late fee of 10% per month overdue.
- Cancellation Policy
– Cancellations must be made at least 24 hours in advance of the scheduled appointment.
– Cancellations made within 24 hours of the appointment will incur a £80 call-out fee.
- Customer Responsibilities
– Customers must ensure that the area to be cleaned is accessible and free from obstructions.
– Customers should inform us of any delicate or high-value items that require special attention.
- Complaints and Issues
– All issues or complaints regarding the cleaning services must be reported within 48 hours of the service being completed.
– We will address and resolve any complaints as quickly as possible, in accordance with the Consumer Rights Act 2015.
- Liability
– We take utmost care when performing our services. However, we are not liable for pre-existing damage or damage that is not a direct result of our negligence.
– Despite our advanced stain removal techniques, some stains may be permanent due to their nature and the type of fibre involved.
– Customers should secure any valuable or delicate items before the cleaning process begins.
– Our liability is limited to the maximum extent permissible under the Consumer Rights Act 2015 and other relevant UK laws.
- Use of Cleaning Products
– We use eco-friendly and non-toxic cleaning products. If you have any specific allergies or concerns, please inform us before the service.
- Access to Property
– The customer is responsible for providing access to the property at the scheduled appointment time.
– Failure to provide access may result in the appointment being cancelled and a £80 call-out fee being charged.
- Termination of Services
– We reserve the right to terminate our services with immediate effect if any abusive or inappropriate behavior is directed towards our staff.
- Force Majeure
– We are not liable for any delay or failure to provide services due to circumstances beyond our control, including but not limited to natural disasters, acts of God, or other unforeseen events.
- Amendments
– We reserve the right to amend these terms and conditions at any time. Any changes will be communicated to you before your next scheduled service.
- Governing Law
– These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
- Legal Compliance
– We comply with the Consumer Rights Act 2015, which means you have certain rights regarding the quality and fitness of the services provided.
– We adhere to the Health and Safety at Work etc. Act 1974 to ensure a safe working environment for both our staff and customers.
– Data protection is handled in accordance with the General Data Protection Regulation (GDPR) to protect your personal information.
- Data Protection
– We collect and process personal data in compliance with the General Data Protection Regulation (GDPR). Your personal data will only be used for the purpose of providing and improving our services.
- Health and Safety
– All cleaning tasks are conducted in accordance with the Health and Safety at Work etc. Act 1974. Our staff are trained to follow health and safety guidelines to ensure their safety and that of our clients.
Contact Information
For any questions or concerns about these terms and conditions, please contact us at:
– Email: info@ecocleanenviro.co.uk
– Phone: 01234 567 890
By booking our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.